Privacy Policy
S&S Home Loans provides mortgage brokerage services directly to consumers who contact us. We are not a consumer lead-generation company, and we do not sell or distribute consumer leads.
Information we collect
We may collect information you voluntarily provide through our website, including your name, email address, telephone number, property information, estimated credit range and mortgage goals. Do not submit Social Security numbers, bank statements, tax returns or other sensitive financial documents through ordinary website forms or email.
How we use information
We use information to respond to your inquiry, provide requested mortgage information, coordinate appointments, communicate about an application or transaction, maintain business records, protect our services and comply with applicable laws.
Mobile information and SMS consent
Mobile information and SMS consent will not be shared, sold, rented or transferred to third parties or affiliates for marketing or promotional purposes.
SMS consent applies only to messages from S&S Home Loans. Consent is optional and is not a condition of obtaining mortgage services or credit. For additional details, review our SMS Terms & Conditions.
Service providers and required disclosures
We may use service providers that support our website, communications, customer relationship management, security and business operations. They may process information only to provide those services. We may also disclose information when required by law, to prevent fraud or protect legal rights, or as part of a business transaction subject to appropriate safeguards.
Ask S&S website assistant
The help panel provides program guides and lets you choose a loan officer for a callback request. When AI answers are available and you submit a question, its text is sent to OpenAI to generate an educational response. Do not include names, contact details, Social Security numbers, account information or documents in questions. AI answers can be incorrect and are not loan approvals, personalized quotes or a substitute for your loan officer.
Our assistant does not access your loan file. We do not save chat transcripts in our website database or browser storage. We request that generated responses are not stored for later retrieval; the AI provider may retain data for security and abuse monitoring under its policies. Hosting providers may process technical logs. Callback forms are separate and are sent to your selected S&S loan officer for follow-up.
Your choices and contact information
You may request access, correction or deletion of information, subject to legal and record-retention requirements, by calling (714) 990-1033 or emailing mlong@ssmortgage.net. To stop text messages, reply STOP.
S&S Home Loans · 400 W. Lambert Road, Suite G, Brea, CA · NMLS #258292 · Scott Hupp, Broker · NMLS #259078 · CA DRE #01012421